What is SMS-based two-factor authentication?
Are you looking for an extra level of protection when accessing your tastytrade account? Well, put your mobile phone to work and enable two-factor authentication (2FA). However, if you're looking to enable 2FA using an Authenticator App instead, then please click here.
You can expect to receive an SMS-2FA when you:
- Changing your email address
- Changing or resetting your password
- Linking your bank account
- Initiating a withdrawal
Enabling 2FA Is Part of Your Application
New tastytrade customers can opt-in and enable 2FA when filling out a trading account application. Enabling 2FA is part of the Security section of the application process, where you will enter your mobile number and receive a text message to verify your mobile device. Two-factor authentication is enabled after confirming your mobile number.
Log in to tastytrade.com to Enable SMS-2FA
Existing tastytrade customers can enable 2FA by logging in to your account at tastytrade.com. Navigate to your 2FA settings via the tabs My Profile -> Security. Please make sure the mobile phone number listed is up-to-date and have your mobile phone on hand.
How to verify your mobile device after receiving your code
After you confirm your mobile number you will receive a six-digit verification code via text message. After entering your six-digit code, the VERIFY CODE button will illuminate green.
2FA code verification entry field
Double-check your mobile phone number or check with your carrier
To ensure the delivery of your verification code, please make sure the mobile number listed in your account is up-to-date. If you continue to have issues receiving, then please reach out to email@example.com, and provide the mobile number associated with your account so that we can help verify it. However, support agents DO NOT have access to your verification code, as that would defeat the purpose of 2FA. The only way to verify your mobile number is by receiving a verification code via SMS. If issues persist, then please reach out to your wireless carrier.
Common issues for not receiving an SMS code include:
- User or service provider has SMS messages blocked (most common)
- Must be on the cellular network
- The mobile device does not have a cellular signal
- The mobile device is only connected to wifi and must be on the cellular network
Log in to tastytrade.com→My Profile→Security
Want to double-check and see if you have two-factor (2FA) enabled in your tastytrade account? You can quickly check by logging in to your account at tastytrade.com. After signing in, go to My Profile and select Security. Your security settings will indicate if you have SMS Two Factor Authentication enabled, as illustrated below:
Return to My Profile→Security to update your mobile number
You can update the mobile number used for SMS 2FA by logging in to your account at tastytrade.com and then navigating to My Profile→Security, or click here for a shortcut.
Next, refer to the SMS Authentication section and click the red Update this setting link to update your mobile phone.
Updating new mobile device button
Once enabled, 2FA cannot be disabled
At this time, two-factor authentication CANNOT be disabled. Once your account has 2FA applied, then you cannot remove it. However, if the mobile number listed on your account needs to be updated, then reach out to our accounts team at firstname.lastname@example.org to update so that you may verify your new mobile number.