Domestic Customers
Checking on the status of your application? Domestic accounts are opened and approved in 1-3 business days as long as there aren't any issues with any of the information provided in your application. If there are issues, our accounts team will promptly reach out via email and let you know what is needed to process your application properly. You may fund your account and sign in to the trading platform after your account is opened and approved.
Issues that can cause a domestic account to be delayed include:
- Voluntary credit freezes (that prevent our system from verifying your information.
- Misaligned personal information
- Additional address verification
- Incorrect Social Security Number or Tax ID
- Additional screening for fraud victims
- Additional information needed for non-permanent residents
- Professional designation
International Customers
Checking on the status of your application? Although we're in the 21st century, international accounts include a manual review process. That said, international accounts can generally take up to 1-3 business days to approve and open. You may fund your account and sign in to the trading platform after your account is opened and approved.
Issues that can cause an international account to be delayed include:
- Misaligned personal information
- Incomplete Tax ID or National ID (an ID# issued by your country's government)
- Issues with uploaded documents
- Expired ID
- Uploaded proof of address is over a year old
- Incomplete signature