Cancel a Pending Deposit/Withdrawal

You can cancel a recently initiated deposit or withdrawal request in a few easy steps on our account management website or mobile platform. Cancellation requests for deposits or withdrawals can only be made before our cutoff.

How to Cancel a Pending Deposit or Withdrawal

Account Management Website

  1. Sign in to your account at
  2. Navigate to the My Money (located on the top navigation bar).
  3. If you want to cancel a recently submitted ACH deposit, then select Deposits. If you want to cancel a recently submitted ACH withdrawal, then select Withdrawals.
  4. You will find yourself on the MY MONEY | DEPOSITS or MY MONEY | WITHDRAWALS page. Mouse over to the View/Edit Scheduled tab and click.
  5. Select the account relevant to your ACH transfer; you can find the account selection menu below the following menu header: 
  6. Select the appropriate account, and your deposits/withdrawals will appear in the list below.
  7. Any recently submitted ACH requests eligible for cancellation will have a red “X” immediately to the right of their listing. Click the red “X” to cancel. If you do not have the option to cancel a deposit or withdrawal, then that indicates it is processing and cannot be canceled. Please refer to our cutoff times.
  8. A prompt will appear, asking Are you sure you want to cancel this transaction? Click Yes to cancel. A prompt will appear at the bottom right-hand corner of your browser confirming your successful cancellation of the pending ACH transfer.

Cancel a pending deposit or withdrawal on website

Mobile Platform

If a deposit or withdrawal is still processing, then you may be able to cancel the transfer from within the mobile application. Tap on the pending deposit or withdrawal to expand the transfer details. At the bottom of the transfer details page, if the deposit can be canceled, will be a red Cancel button. Tap on the cancel button to terminate the transfer. If no cancel button is listed, then the deposit has already finished processing and can no longer be canceled.

Cancel a pending deposit or withdrawal on mobile platform